Play Responsibly at acp365
Gaming is for fun — not for stress. acp365 has built strong protection tools and support systems with your safety and well-being in mind.
Our Commitment
acp365 believes that online gaming is an entertainment activity — it should never be a source of financial problems or mental stress. We are committed to ensuring a safe, transparent, and responsible environment for every player in Bangladesh.
Responsible gaming means knowing your limits, staying in control of your time and money, and seeking help when needed. Our platform offers deposit limits, time-out features, self-exclusion, and 24/7 support in Bengali — all here to support you.
Please note that gaming services at acp365 are available only for those aged 21 and above. We strictly prohibit access by minors.
- Service available for 21+ only
- Mandatory age verification process
- Fully transparent terms and conditions
- Responsible gaming tools readily available
- Trained support team active 24 hours
Core Principles
Responsible gaming at acp365 is not a restriction — it is a commitment to making your experience more enjoyable.
- Gaming is for entertainment, not a source of income
- Do not play to recover money you have lost
- Do not go beyond your set budget
- Avoid playing under the influence of alcohol or when under stress
- Always put family and work first
Protection Tools
acp365 gives you the power to control your own gaming habits. The tools below are available in your account settings — contact live chat to learn more about them.
Set a Deposit Limit
Set a limit on how much you can deposit daily, weekly, or monthly. Once set, the limit takes effect immediately. To increase the limit, you must wait 24 hours, but it can be reduced instantly.
Time-Out Feature
Use the time-out feature when you want to take a temporary break. Suspend your account for anywhere from 24 hours to 6 weeks. During this period you will not be able to play any games or make deposits.
Self-Exclusion Option
Choose self-exclusion if you want to stay away from gaming for the long term. You can close your account for 6 months or permanently. Any attempt to open a new account during an active self-exclusion period will be blocked.
Session Time Control
Decide in advance how long you will play in one session. When the set time is up, the platform will automatically alert you and end the session if needed. This helps prevent spending too much time playing.
Regular Reminders
A notification will appear at set intervals showing how long you have played and how much you have won or lost. This information helps you make informed decisions and avoid playing too much.
21+ Age Verification
Age verification is mandatory when registering at acp365. Only those aged 21 and above may create an account and play games. Providing false information will result in account cancellation and balance forfeiture.
How to Use the Tools
Log in to your account
Log in to acp365 and go to your account profile from the top menu.
Go to the "Responsible Gaming" section
Inside account settings, find the option labelled "Responsible Gaming".
Set your preferred limits
Choose from deposit limit, session time, time-out, or self-exclusion — whichever you need — and enter the specific value.
Confirm
Save — your new setting will take effect immediately. Contact us via live chat if you have any issues.
Important Information
- Reducing a limit takes effect immediately
- Increasing a limit requires a 24-hour wait
- Self-exclusion takes effect immediately once activated
- You may miss out on promotions during a time-out
- Account recovery is not possible during a self-exclusion period
- All funds remain secure — withdraw them once the period ends
Contact our 24/7 live chat to set or change any tool — Bengali support is always available.
Warning Signs of a Problem
Gaming addiction develops gradually. If you notice any of the signs below in yourself or someone close to you, seek help immediately.
Playing to recover lost money
Repeatedly coming back to make up for losses is a key sign of addiction.
Lying to family and friends
Hiding your gaming activity is a sign of inner conflict.
Neglecting sleep, eating, or work
When daily life is disrupted, it is a sign of a serious problem.
Borrowing beyond your budget
Taking on debt for gaming can lead to financial ruin.
Unable to stop
You have decided to stop but cannot — this is a clear sign of addiction.
Feeling compelled rather than entertained
Playing without enjoying it is a warning sign.
Anxiety or depression
Mental stress or persistent low mood related to gaming is a concern.
Increasing stakes in hope of a big win
Continuously betting more to chase the same excitement is an addiction pattern.
21+ Age Limit and Minor Protection
acp365 firmly believes that minors should under no circumstances participate in online gaming platforms. We therefore apply a mandatory age verification process at the time of registration.
If there is anyone under 18 or 21 in or around your home, you are encouraged to set a PIN or password on your device, not leave your device unattended while logged in, and have an open conversation with your children about responsible gaming.
For 21+ only
Access by minors is strictly prohibited
Verification Process
- Providing date of birth at registration is mandatory
- National ID or passport verification may be required
- Withdrawals are held until age verification is complete
- False information results in permanent account cancellation
- All information is encrypted and secure
Get Help
If you feel gaming is becoming a problem, do not fight it alone. The acp365 support team and professional organisations are here for you.
acp365 Live Chat
Contact our 24/7 Bengali live chat support. Our trained team will help you with self-exclusion, limit setting, or any concern you may have.
Email: [email protected]
Professional Counselling
For mental health and addiction counselling in Bangladesh, contact a local psychiatrist or the national mental health helpline. Speak openly with your family.
Support from Family and Friends
If you see someone close to you struggling with gaming addiction, help them without judgement. Let the acp365 support team know — we can work through it together.
Check Yourself
Ask yourself the questions below. Honest answers will help you become more aware of your gaming habits.
Have you played beyond your budget?
Is gaming affecting your family or work?
Have you played again to recover money you lost?
Have you tried to stop but been unable to?
Do you feel stress or anxiety about gaming?
Have you hidden your gaming from someone close to you?
If your answer to any of the questions above is "yes", contact our live chat or use the self-exclusion tool. Taking action in time is the wisest thing to do.
Explore More
Check out the pages below to enjoy gaming responsibly.