Your Privacy Is Our Priority

acp365 collects various types of information from you in order to provide its services. This information is divided into two main categories:

1.1 Information You Provide Directly

When you register with acp365, make a deposit, or contact the support team, you voluntarily provide the following information:

• Full name and date of birth (for age verification — only individuals aged 21 or above may register)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Payment method details — bKash, Nagad, Rocket, Upay, or bank account information
• Communication sent to our support team

1.2 Automatically Collected Information

When you visit the acp365 platform, our system automatically collects certain technical information, including:

• IP address and device identification details
• Browser type and operating system
• Your activity on the platform and gaming history
• Login times and session information
• Data collected from cookies and similar tracking technologies

acp365 uses the information it collects only for specific and lawful purposes. The main purposes for which we use your information are:

2.1 Service Delivery and Operations

• Account registration, verification, and management
• Processing deposits, withdrawals, and payments
• Keeping gaming services active and providing technical support
• Activating bonuses and promotional offers

2.2 Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Age verification — only individuals aged 21 or above may use the platform
• Ensuring adherence to responsible gaming guidelines
• Maintaining account security

2.3 Improvement and Personalization

• Improving the platform experience and adding new features
• Recommending games and offers based on your preferences
• Improving the quality of customer service

2.4 Communication

• Sending important notifications related to your account
• Sending promotional information subject to your consent
• Responding to support requests

acp365 does not share your personal information with any third party except under strictly controlled circumstances. Information may be shared in the following cases:

3.1 Service Provider Partners

For payment processing, we share the necessary transaction information with bKash, Nagad, Rocket, Upay, and our banking partners. All of these partners adhere to strict security standards.

3.2 Technology and Game Providers

Limited technical information may be shared with game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft to operate gaming software. This is solely to ensure the gaming experience.

3.3 Legal Obligations

In the case of a court order or a valid request from law enforcement authorities, we may be required to provide the necessary information. In such situations, we always operate within the bounds of the law.

3.4 Business Transfers

In the event of a business merger or acquisition, your information may be transferred to the new operating entity. You will be notified in advance in such a case.

acp365 takes the highest technical and organizational measures to protect your personal information. Our security framework includes:

• SSL Encryption: All data transmissions are secured with SSL/TLS encryption technology, which protects your information from external interference.
• Secure Servers: Our servers are housed in high-security data centers, accessible only to authorized personnel.
• Two-Factor Authentication: Two-factor authentication is used to provide additional security for your account.
• Regular Security Reviews: Our security experts regularly review systems and conduct vulnerability assessments.
• Staff Training: All our staff are trained in data protection and are bound by confidentiality agreements.
• Firewall and Intrusion Detection: Advanced firewalls and intrusion detection systems remain active at all times.

However, we acknowledge that transmitting information over the internet is not completely secure. We strive to provide the highest level of protection, but we cannot guarantee absolute security of information.

acp365 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Cookies We Use

• Essential Cookies: Required for the basic functioning of the platform. The site cannot work properly without these.
• Functional Cookies: Used to remember your preferences such as language selection.
• Analytical Cookies: For analyzing site usage statistics and improving the experience.

5.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.

As a user of acp365, you have the following rights over your own personal information:

6.1 Right to Access Information

You can request from us at any time to find out what information we hold about you and how it is being used.

6.2 Right to Correct Information

If any of your personal information is incorrect, you can request that it be corrected. This can be done by going to account settings or by contacting our support team.

6.3 Right to Delete Information

In certain circumstances, you can request that your information be deleted by closing your account. However, some information may be retained for a specified period to meet legal obligations or to prevent fraud.

6.4 Right to Object to Processing

You can object at any time to your information being used for marketing communications, and we will respect that objection.

6.5 Right to Data Portability

You can request to receive information related to your account in a structured, commonly readable format.

acp365 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account Information: For the entire time your account is active, and for a specified period after account closure to meet legal obligations.
• Transaction Information: For the period required under financial regulations.
• Customer Service Records: For a limited period to ensure service quality.
• Marketing Preferences: Until you object.

Once the designated period has passed, your information is securely deleted or anonymized.

acp365 is an adult gaming platform. This platform is intended only for individuals aged 21 or above. We do not knowingly collect information from minors.

Age verification measures are in place during the registration process. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

A note to parents — please stay aware of your children's online activities and keep them from participating in online gaming.

acp365 reserves the right to change or update this Privacy Policy as needed. If significant changes are made to the Policy, we will:

• Post a public notice on the website
• Notify registered users by email
• Update the "Last Updated" date at the top of the page

If you continue to use the platform after changes have been made, you will be considered to have accepted the updated Policy. We therefore recommend reviewing this Policy regularly.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our privacy team is able to communicate with you in English.

We generally try to respond to all requests as quickly as possible. Privacy-related matters are our highest priority.